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Customer Relationship Management Event Inquiry

Enterprise SOAP API > API by Reference > Customer Relationship Management > Customer Relationship Management Event Inquiry

Customer Relationship Management Event Inquiry

Customer Relationship Management Event Inquiry is a jXchange service designed to inquire on CRM service events.

Message Flow

In jXchange, the Customer Relationship Management Event Inquiry service uses a typical exchange of MType messages to inquire on CRM service events.

Primary Request

The third-party consumer forwards the CRMEventInqRq_MType message to the service provider. The message contains:

  • ActIntent
  • CRMEventId
  • CRMEventType

Primary Response

The service provider returns the CRMEventInqRs_MType message to the third-party consumer. The message contains:

  • ActIntent
  • ActIntentKey

Customer Relationship Management Event Inquiry Behavior

The CRMEventInqRq_MType request message requires valid CRMEventId and CRMEventType elements. The requested elements can be obtained from the CRMEventSrchRq_MType service.

The ActIntent default canonical value is ~ReadOnly~. The canonical values ~Upd~ and ~Dlt~ require the service provider to return the ActIntentKey element used for the subsequent modification service with the adopted concurrency model.

The CRMEventInqRs_MType response message returns the elements related to the CRMEventId and CRMEventType elements. The CRM event-related elements along with customer-related elements are part of the response.

The standard inquiry message tenets are applicable. Adhere to the tenets for fault reporting. Adhere to the tenets related to the correlation identifications.

CRMEventInqRq_MType

CRMEventInqRq_MType is a message MType element.

Contains:

  • Custom_CType
  • MsgRqHdr_CType
  • IncXtendElemArray_AType

Simple Elements

The following are the simple elements contained within this message.

ActIntent

Conveys the consumer intention for a subsequent operation for the data set included in the response. Canonical values are:

  • Dlt
  • ReadOnly
  • Upd

The default value is ReadOnly.

CRMEventId

The identification assigned to a CRM event. It includes the JHANull and Rstr attributes.

Note:

Use this element and CRMEventType for the following complex elements:

  • CRMActInqRs_MType
  • CRMActInqRec_CType
  • CRMActInfoRec_CType
  • CRMRelEventInfo_CType

This element deprecates as of 2026-01-01.

CRMEventType
The type of CRM event. It includes the JHANull and Rstr attributes. Canonical values are:
  • All
  • CustCon
  • Incen
  • Sale
  • Svc

Custom_CType

Custom_CType is a complex CType element.

This element is optional.

IncXtendElemArray_AType

IncXtendElemArray_AType is an array AType element.

Contains:

  • IncXtendElemInfo_CType

IncXtendElemInfo_CType

IncXtendElemInfo_CType is a complex CType element.

Simple Elements

The following simple elements are contained within this complex.

XtendElem
Included extended elements. The consumer would ask by name for x_ prefix elements to be included in the response.

MsgRqHdr_CType

MsgRqHdr_CType is a complex CType element. This is the default message request header.

Contains:

  • AuthenUsrCred_CType
  • jXchangeHdr_CType

Simple Elements

The following simple elements are contained within this complex.

AuthenProdCred
Authentication of the Consumer Product Credentials in the form of a WS Security element that contains a single SAML V2.0 Assertion.

AuthenUsrCred_CType

AuthenUsrCred_CType is a complex CType element. This element represents authentication of the end-user credentials in the form of a WS Security element that contains a single SAML V2.0 Assertion.

Simple Elements

The following simple elements are contained within this complex.

Security
Defines the wsse:Security SOAP header element per section 4.

jXchangeHdr_CType

jXchangeHdr_CType is a complex CType element.

Simple Elements

The following simple elements are contained within this complex.

AuditUsrId
The user ID that the consumer would like written in the audit as performing the requested service. It varies, but it could be the same as the user ID. It is not used to authenticate. It is used to audit the Soap Header Fault.
AuditWsId
The workstation ID that the consumer would like written in the audit as performing the requested service for the Soap Header Fault. It varies, but it could be the same as the user ID.
AuthenUsrId

The user ID which the consumer would like the service provider to authenticate with for the Soap Header Fault. It is a user ID that the provider understands.

This element deprecates in accordance with XSD contract tenets. Effective date: 2017–01–01. The new complex element for user authentication credentials was added to both the Search Message Request Header SrchMsgRqHdr_CType and the Message Request Header MsgRqHdr_CType. AuthenUsrId is ignored by the service providers when the authentication user credentials AuthenUsrCred_CType package is delivered. The expectation is that the password credentials and the user name token are provided in the authentication user credential complex element in accordance with the standards established by WS-Security.

BusCorrelId
The correlation identification as related to business functions and activities.
ConsumerName
The name of the service consumer (business name) for the Soap Header Fault.
ConsumerProd
The name of the product which is consuming the service (business product name) for the Soap Header Fault.
InstEnv
An identification provided by the consumer that defines the environment in which the institution is operating. Canonical values are:
  • Prod
InstRtId
The identification of the entity of the submitted message. A financial institution entity uses the routing transit or nine-digit number assigned to financial institutions for routing as assigned by the American Bankers Association. Any leading zeros must be provided for a complete routing and transit number. A non-financial institution entity should use a mutually agreed upon identification that must contain at least one non-integer character. The canonical value is JHA.

The element is required in all message requests.

jXLogTrackingId
An identification provided by jXchange to be able to trace the request and response of a message from the third-party gateway, internal gateway, and service provider for the Soap Header Fault.
JxVer
Contains the version jXchange is running for the Soap Header Fault.
ValidConsmName
The consumer name that can be validated by enterprise governance. The canonical values are managed in a consumer/product enterprise table. The canonical value is: JHA.
ValidConsmProd
The consumer product name that can be validated by enterprise governance. The canonical values are managed in a consumer/product enterprise table.
WorkflowCorrelId
The correlation identification as related to workflow functions and activities.
jXchangeHdr_CType Deprecation Details
AuthenUsrId

The user ID which the consumer would like the service provider to authenticate with for the Soap Header Fault. It is a user ID that the provider understands.

This element deprecates in accordance with XSD contract tenets. Effective date: 2017–01–01. The new complex element for user authentication credentials was added to both the Search Message Request Header SrchMsgRqHdr_CType and the Message Request Header MsgRqHdr_CType. AuthenUsrId is ignored by the service providers when the authentication user credentials AuthenUsrCred_CType package is delivered. The expectation is that the password credentials and the user name token are provided in the authentication user credential complex element in accordance with the standards established by WS-Security.

CRMEventInqRs_MType

CRMEventInqRs_MType is a message MType element.

Contains:

  • CRMEventInqRec_CType
  • Custom_CType
  • MsgRsHdr_CType

Simple Elements

The following are the simple elements contained within this message.

ActIntent

Conveys the consumer intention for a subsequent operation for the data set included in the response. Canonical values are:

  • Dlt
  • ReadOnly
  • Upd

The default value is ReadOnly.

ActIntentKey
The service provider key that is delivered to the consumer, to be submitted in a subsequent modification operation.

CRMEventInqRec_CType

CRMEventInqRec_CType is a complex CType element.

Contains:

  • CRMEventInfoRec_CType
  • Custom_CType
  • x_CRMAuditHistArray_AType
  • x_CRMRelActArray_AType
  • x_CRMRelReferArray_AType
  • x_MktCmpgnInfoArray_AType

Simple Elements

The following simple elements are contained within this complex.

CRMEventId

The identification assigned to a CRM event. It includes the JHANull and Rstr attributes.

Note:

Use this element and CRMEventType for the following complex elements:

  • CRMActInqRs_MType
  • CRMActInqRec_CType
  • CRMActInfoRec_CType
  • CRMRelEventInfo_CType

This element deprecates as of 2026-01-01.

CRMEventType
The type of CRM event. It includes the JHANull and Rstr attributes. Canonical values are:
  • All
  • CustCon
  • Incen
  • Sale
  • Svc
CRMOffCode
The code assigned to the CRM officer. This element is Open Enumerated to allow for display of a listing of all officer values. It includes the OvrrdInstRtId attribute. There is one canonical value used to identify the current user without having to find the current user's name in the officer list. If CRMOffCode is populated with CurUsr, the provider looks to the subject name in the IMS token to identify the officer. The canonical value is:
  • CurUsr
CRMOffDesc
The description of the code assigned to the CRM officer.
CRMRelCode
The code that describes the relationship a customer is to an account.
CustId
The identifier attached to a customer. It includes the OvrrdInstRtId attribute.
EventCatDesc
The description of the code that conveys the category for an event.
EventCrtOffDesc
The description of the code assigned to the CRM officer.
EventOffDesc
The description of the code assigned to the CRM officer.
EventStatDesc
The description of the code related to the status of an event.
ModOffCode
The code assigned to the CRM officer. This element is Open Enumerated to allow for display of a listing of all officer values. It includes the OvrrdInstRtId attribute. There is one canonical value used to identify the current user without having to find the current user's name in the officer list. If CRMOffCode is populated with CurUsr, the provider looks to the subject name in the IMS token to identify the officer. The canonical value is:
  • CurUsr
ModOffDesc
The description of the code assigned to the CRM officer.
ModTimeDt
The date/time stamp a record was modified.
PotSaleId
The identification assigned to a CRM potential sales opportunity.
TaxId
The tax identifier. It includes the OvrrdInstRtId, MaskVal, Rstr, and SrchType attributes.

CRMEventInfoRec_CType

CRMEventInfoRec_CType is a complex CType element.

Contains:

  • CRMAcctArray_AType
  • CRMOffArray_AType
  • Custom_CType
  • UserDefInfoArray_AType
Simple Elements

The following simple elements are contained within this complex.

CRMEventDesc
A brief description of the CRM event.
CRMEventDt
The date the event was created.
CRMEventRecv
Answers the question: Was the CRM event received by the CRM assigned officer? Canonical values are:
  • false
  • true
CRMTerRsnDesc
Application or user remarks free-form text.
EscltDt
The CRM Date Escalated Date.
EventCatCode
The code that conveys the category for an event.
EventCmnt
A free format of comments as related to CRM activities and events.
EventCrtOffCode
The code assigned to the CRM officer.
EventDueDt
The due date of the event.
EventOffCode
The code assigned to the CRM officer.
EventPrivType
Answers the question: Is the CRM entry private with a limited number of recipients? Canonical values are:
  • false
  • true
EventStatCode

The code related to the status of an event. Service Event statuses returned in Service Dictionary Search represent a one-to-one relationship. Use of one of the listed canonical values represents a one-to-many relationship. Canonical values are:

  • Act, Return All Events not in a terminating area
  • Esclt, Return All Escalated Events (Date Escalated is populated and status is not considered)
  • AltEsclt, Return All Active/Escalated Events (Date Escalated is populated and Events are in an Active status
  • Ter, Return Events that are in a terminating status

The default if you do not input a value is All, Return All Events.

LobbyQueId
An identifier given to entries for lobby queues.
PotSaleId
The identification assigned to a CRM potential sales opportunity.
RmndSchedEnable
Whether the reminder schedule tied to the CRM Event Category Code is enabled. Canonical values are:
  • false
  • true
Rstr
The level of restrictions that can exist at a parent and/or child node. Canonical values are:
  • Hid
  • NoAccess
  • NoAccessPart
  • ReadOnly
  • ReadOnlyPart
  • ReadWrite
  • ReadWritePart
WorkflowProcStat
The element indicating whether a record is under the control of a workflow process. Canonical values are:
  • false
  • true

The default value is false.

CRMAcctArray_AType

CRMAcctArray_AType is an array AType element. This is an array of accounts associated to a CRM customer.

Contains:

  • CRMAcctInfoRec_CType
CRMAcctInfoRec_CType

CRMAcctInfoRec_CType is a complex CType element.

Contains:

  • Custom_CType
Simple Elements

The following simple elements are contained within this complex.

AcctId
The number or character that identifies an account record.
AcctType
The number or character that categorizes the AcctId.
CRAMeetType
Is the CRM activity related to a Community Reinvestment Act (CRA) meeting? Canonical values are:
  • true
  • false
Dlt

The delete element. Canonical values are:

  • false
  • true
MeetEndTimeDt
The date and time that designates the ending point for date/time selections.
MeetStartTimeDt
The date and time that designates the starting point for date/time selections.
Custom_CType

Custom_CType is a complex CType element.

This element is optional.

CRMOffArray_AType

CRMOffArray_AType is an array AType element. This is an array of officers for the Customer Relationship Management service.

Contains:

  • CRMOffRec_CType
CRMOffRec_CType

CRMOffRec_CType is a complex CType element.

Simple Elements

The following simple elements are contained within this complex.

CRMOffCode
The code assigned to the CRM officer. This element is Open Enumerated to allow for display of a listing of all officer values. It includes the OvrrdInstRtId attribute. There is one canonical value used to identify the current user without having to find the current user's name in the officer list. If CRMOffCode is populated with CurUsr, the provider looks to the subject name in the IMS token to identify the officer. The canonical value is:
  • CurUsr
CRMOffDesc
The description of the code assigned to the CRM officer.
CRMOffCodeText
The text that describes the proceeding elements for the CRM officer array.
Custom_CType

Custom_CType is a complex CType element.

This element is optional.

UserDefInfoArray_AType

UserDefInfoArray_AType is an array AType element. This is an array of UserDefInfo simple elements used to describe user-defined information.

Contains:

  • UserDefInfo_CType
UserDefInfo_CType

UserDefInfo_CType is a complex CType element.

Simple Elements

The following simple elements are contained within this complex.

OvrrdInstRtId
Describes the institution routing number or bank number/location used to override the InstRtId found in a message header.
UserDefCode
The code that represents the answer to the UserDefTxt.
UserDefDesc
The description of what the UserDefCode represents.
UserDefDt
A date field that has a relationship with the UserDefTxt or UserDefCode.
UserDefInfo1
Additional information that may accompany any of the user supplied codes.
UserDefInfo2
Additional information that may accompany any of the user supplied codes.
UserDefInfo3
Additional information that may accompany any of the user supplied codes.
UserDefTxt
User Defined Text is part of a matched pair array that describes the proceeding elements.

Custom_CType

Custom_CType is a complex CType element.

This element is optional.

x_CRMAuditHistArray_AType

x_CRMAuditHistArray_AType is an array AType element. This element is an array of audit history responses.

Contains:

  • CRMAuditHistRec_CType
CRMAuditHistRec_CType

CRMAuditHistRec_CType is a complex CType element.

Contains:

  • Custom_CType
Simple Dictionary
ChngDesc
The description of the change applied to a record.
ModOffCode
The code assigned to the CRM officer. This element is Open Enumerated to allow for display of a listing of all officer values. It includes the OvrrdInstRtId attribute. There is one canonical value used to identify the current user without having to find the current user's name in the officer list. If CRMOffCode is populated with CurUsr, the provider looks to the subject name in the IMS token to identify the officer. The canonical value is:
  • CurUsr
ModOffDesc
The description of the code assigned to the CRM officer.
ModTimeDt
The date/time stamp a record was modified.
NewVal
If a value has changed, this is the resulting new value.
PrevVal
The previous value of a name value pair.
Custom_CType

Custom_CType is a complex CType element.

This element is optional.

x_CRMRelActArray_AType

x_CRMRelActArray_AType is an array AType element. This is an array of CRM-related activities.

Contains:

  • CRMRelActInfo_CType
CRMRelActInfoRec_CType

CRMRelActInfoRec_CType is a complex CType element.

Simple Elements

The following simple elements are contained within this complex.

ActCrtOffDesc
The description of the code assigned to the CRM officer.
ActCrtTimeDt
The time and date assigned to the creation of an activity.
CRMActDt
The date the activity was created.
CRMActId
The identification assigned to a CRM activity.
CRMActRmk
Application or user remarks free-form text.
CRMActStatDesc
The description of the code assigned to the status of a CRM activity.
CRMActTime

The time an activity was created.

Note: This element deprecates as of 2026-01-01.
CRMActType
The type of CRM activity. Canonical values are:
  • All
  • Cmpgn
  • Mailing
  • Meet
    • The Meet canonical value is scheduled for deprecation. Effective date: 2018-01-01.
  • Msg
  • Note
  • Phone

x_CRMRelReferArray_AType

x_CRMRelReferArray_AType is an array AType. This element is an array of CRM-related referral information.

Contains:

  • CRMRelReferInfoRec_CType
CRMRelReferInfoRec_CType

CRMRelReferInfoRec_CType is a complex CType element.

Simple Dictionary
ReferCrtOffDesc
The description of the code assigned to the CRM officer.
ReferDt
The date a referral was created.
ReferId
The identification assigned to a CRM referral.
ReferRmk
Application or user remarks free-form text.
ReferStatDesc
The description of the code assigned to the status of a CRM referral.
ReferTime
The time a referral was received.

x_MktCmpgnInfoArray_AType

x_MktCmpgnInfoArray_AType is an array AType element. This element is an array of marketing campaign information.

Contains:

  • MktCmpgnInfoRec_CType
MktCmpgnInfoRec_CType

MktCmpgnInfoRec_CType is a complex CType element.

Contains:

  • CRMProdArray_AType
  • Custom_CType
Simple Dictionary
MktCmpgnDesc
The description of the marketing campaign.
MktCmpgnEndDt
The date that designates the ending point for date selections.
MktCmpgnExpDt
The expiration date.
MktCmpgnId
The identification assigned to a CRM marketing campaign.
MktCmpgnName
The name given to a marketing campaign.
MktCmpgnStartDt
The date that designates the starting point for date selections.
MktCmpgnType

The status of an activity specific to the payment hub. Canonical values are:

  • PSO
  • Cmpgn
  • DynamicCmpgn
CRMProdArray_AType

CRMProdArray_AType is an array AType element. This element is an array of CRM products.

Contains:

  • CRMProdInfoRec_CType
CRMProdInfoRec_CType

CRMProdInfoRec_CType is a complex CType element.

Contains:

  • Custom_CType
Simple Dictionary
AcctTypeDesc
A description of the account type. It includes the Rstr attribute.
AcctType
The number or character that categorizes the AcctId.
CRMProdCode
The code that identifies a product type of account within an application.
CRMProdDesc
A description of the type of account. It includes the Rstr attribute.
Custom_CType

Custom_CType is a complex CType element.

This element is optional.

Custom_CType

Custom_CType is a complex CType element.

This element is optional.

Custom_CType

Custom_CType is a complex CType element.

This element is optional.

MsgRsHdr_CType

MsgRsHdr_CType is a complex CType element. This is the default message response header.

Contains:

  • jXchangeHdr_CType
  • MsgRecInfoArray_AType

jXchangeHdr_CType

jXchangeHdr_CType is a complex CType element.

Simple Elements

The following simple elements are contained within this complex.

AuditUsrId
The user ID that the consumer would like written in the audit as performing the requested service. It varies, but it could be the same as the user ID. It is not used to authenticate. It is used to audit the Soap Header Fault.
AuditWsId
The workstation ID that the consumer would like written in the audit as performing the requested service for the Soap Header Fault. It varies, but it could be the same as the user ID.
AuthenUsrId

The user ID which the consumer would like the service provider to authenticate with for the Soap Header Fault. It is a user ID that the provider understands.

This element deprecates in accordance with XSD contract tenets. Effective date: 2017–01–01. The new complex element for user authentication credentials was added to both the Search Message Request Header SrchMsgRqHdr_CType and the Message Request Header MsgRqHdr_CType. AuthenUsrId is ignored by the service providers when the authentication user credentials AuthenUsrCred_CType package is delivered. The expectation is that the password credentials and the user name token are provided in the authentication user credential complex element in accordance with the standards established by WS-Security.

BusCorrelId
The correlation identification as related to business functions and activities.
ConsumerName
The name of the service consumer (business name) for the Soap Header Fault.
ConsumerProd
The name of the product which is consuming the service (business product name) for the Soap Header Fault.
InstEnv
An identification provided by the consumer that defines the environment in which the institution is operating. Canonical values are:
  • Prod
InstRtId
The identification of the entity of the submitted message. A financial institution entity uses the routing transit or nine-digit number assigned to financial institutions for routing as assigned by the American Bankers Association. Any leading zeros must be provided for a complete routing and transit number. A non-financial institution entity should use a mutually agreed upon identification that must contain at least one non-integer character. The canonical value is JHA.

The element is required in all message requests.

jXLogTrackingId
An identification provided by jXchange to be able to trace the request and response of a message from the third-party gateway, internal gateway, and service provider for the Soap Header Fault.
JxVer
Contains the version jXchange is running for the Soap Header Fault.
ValidConsmName
The consumer name that can be validated by enterprise governance. The canonical values are managed in a consumer/product enterprise table. The canonical value is: JHA.
ValidConsmProd
The consumer product name that can be validated by enterprise governance. The canonical values are managed in a consumer/product enterprise table.
WorkflowCorrelId
The correlation identification as related to workflow functions and activities.
jXchangeHdr_CType Deprecation Details
AuthenUsrId

The user ID which the consumer would like the service provider to authenticate with for the Soap Header Fault. It is a user ID that the provider understands.

This element deprecates in accordance with XSD contract tenets. Effective date: 2017–01–01. The new complex element for user authentication credentials was added to both the Search Message Request Header SrchMsgRqHdr_CType and the Message Request Header MsgRqHdr_CType. AuthenUsrId is ignored by the service providers when the authentication user credentials AuthenUsrCred_CType package is delivered. The expectation is that the password credentials and the user name token are provided in the authentication user credential complex element in accordance with the standards established by WS-Security.

MsgRecInfoArray_AType

MsgRecInfoArray_AType is an array AType element. This is an array of messages that can be returned in a response.

Contains:

  • MsgRec_CType
MsgRec_CType

MsgRec_CType is a complex CType element.

Simple Elements

The following simple elements are contained within this complex.

ErrCat
The Soap Header Fault error category.
ErrCode
The error code.
ErrDesc
The Soap Header Fault error description.
ErrElem
The Soap Header Fault when an error or fault occurs. This optional element contains the element which is causing the error condition.
ErrElemVal
The Soap Header Fault when an error or fault occurs. This optional element contains the value of the element which is causing the error condition.
ErrLoc
The Soap Header Fault error location. This is typically the program that generated the error condition.
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Last updated Wed Dec 11 2024